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As Duke Energy gradually resumes standard billing and payment practices in North Carolina, our goal is to work with customers in need to ensure they have the opportunity to enroll in a payment plan that meets their specific situation, and that they have an opportunity to connect with local assistance agencies and funds.
Beginning Oct. 1, customers behind on their bills will receive notices about their past-due balances. Disconnecting a customer’s service is the very last step in a lengthy process, and it’s a step we want to avoid altogether.
That’s why we are giving all customers who need more time to pay the opportunity to establish an extended payment plan to catch up on any balance that accumulated during the disconnection suspension. No customer on a payment plan who is current on that arrangement will be disconnected. It is important that they contact us as soon as possible to set up the payment arrangement.
We want customers facing financial hardship to know that we are here to help. Our team is prepared to support customers through these challenging times and provide manageable solutions to keep their lights on. We can be reached at the following numbers:
We also encourage customers to consider using the online self-service options to avoid longer wait times.
We recognize the financial impacts from this pandemic, for some, are far from over. If you know someone who needs help managing their Duke Energy bill, please encourage that person to give us a call.